Your Safety Is Our Priority

1. Payment Before Delivery (Standard Escrow)

This is the default mode for most transactions. Your funds are held securely until you are satisfied.

1. You make payment → Funds are held in CartDash escrow
2. Vendor ships your item → You receive shipping notification
3. You receive & inspect item → Check condition within 3 days
4. You confirm delivery → Payment is released to vendor
5. Issue with item? → Open a dispute within 14 days

2. Pay After Delivery (Premium Vendors)

Some verified vendors offer "Pay After Delivery." This allows you to inspect your goods before any money leaves your pocket.

How it works:

1. Place Order: You place the order without upfront payment.
2. Receive Goods: Vendor delivers the item to your location.
3. Inspect: Inspect the item thoroughly to ensure it matches the description.
4. Make Payment: If satisfied, you finalize payment via the secure link provided.
5. Confirm Receipt: Confirm receipt on the platform to complete the transaction.

Important: Failure to pay for received goods without a valid dispute is a violation of CartDash policies and may affect your account standing.

Accepted Payment Methods

• Bank transfers
• Debit/Credit cards
• Mobile money (where available)
• Digital wallets

Refunds for Escrow Transactions (Pre-Payment)

If you paid upfront (Escrow Mode), you are eligible for a 95% Refund (5% covers processing) in these situations:

• Item not delivered within promised timeframe + 14 days
• Wrong item received that doesn't match the description
• Damaged or defective item upon delivery
• Significant difference from product description/photos
• Vendor cancels order after payment

Disputes for Pay After Delivery

Since you have not paid yet for "Pay After Delivery" orders, the refund process is different:

• Item is Damaged/Wrong: You are not required to finalize payment. You must open a dispute immediately upon receiving the item, providing photo evidence of the defect.
• Item is Correct: You are contractually obligated to pay the vendor. Refusal to pay for correct goods constitutes fraud.

How to Request a Refund or Open Dispute

1. Go to "My Orders" in your account
2. Select the problematic order
3. Click "Open Dispute"
4. Select reason (Item not received, Damaged, Wrong item)
5. Upload evidence (clear photos or video)
6. Submit and await vendor response (3 days)
7. CartDash will review and make final decision (5 days)

Time limit: Disputes must be opened within 14 days of delivery.

Before You Buy

• Read descriptions carefully: Check sizes, materials, specifications
• Review vendor ratings: Check their reputation and reviews
• Examine photos: Use zoom feature to see details
• Check shipping details: Delivery timeframe and costs
• Identify Payment Mode: Check if the vendor offers "Pay After Delivery" or "Escrow" to understand your obligations.

After You Receive Your Order

• Inspect immediately: Check item within 3 days of delivery
• Compare to description: Ensure it matches what was advertised
• Test functionality: For electronics or mechanical items
• For Pay After Delivery: Promptly pay the vendor if satisfied, or open a dispute if not.
• For Escrow: Confirm delivery to release funds to the vendor.

Protecting Your Account

• Strong password: Use unique password for CartDash
• Never share login: Keep your credentials private
• Log out on shared devices: Always log out from public computers
• Monitor account activity: Check your order history regularly
• Report suspicious activity: Contact us immediately if you notice anything unusual

Your Privacy Rights

We respect your privacy and protect your data:

• We never sell your personal information to third parties
• Your payment details are encrypted and secure
• You control what information is visible on your profile
• You can delete your account and data at any time
• Marketing communications are opt-in only